Release Notes - October 21, 2024

Exclude null values from health scores

You can now optimize health scores with input-level exclusions. When a customer doesn't have data for a particular field that's used for a health input, Catalyst can skip that input in the account's health score calculation.

Previously, if a customer input didn't qualify for a Healthy or At Risk threshold due to missing data, the calculation would score that input as Neutral. This adjustment provides a much more precise result when a data point is simply not available. 

Considerations

  • This option is not enabled by default; admins can enable this option, input by input when editing a health profile.
  • If all inputs in a group are null, the group score will reflect as null.

Learn more ➡

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