Create a calls integration with Gong
Availability: This release is available by request. Please contact your CSM or our support team if you're interested, and we will inform you via email once your Catalyst instance has been enabled to integrate with Gong.
A Calls integration allows you to automatically send call recordings from Gong to Catalyst. This integration exposes a new "Calls" object within Catalyst.
Once connected, your Catalyst teams can:
- Use the Explore Data page to view all calls for all accounts (Calls object)
- Click into a call record to see details
- View all calls on an account object-level default view (Calls) or layouts that contain segment modules (Calls object)
- See call records on the activity timeline of an account