A group refers to a collection of one or more inputs that contribute to an account's score.
Catalyst applies a scoring formula based on the health profile settings at the group level, using one of these options:
Option 1: Average the inputs as the group score
After Catalyst scores each input, find the average of all inputs in the group.
CSM Sentiment (group score) = (9.8 + 9.4 + 7) / 3 = 8.7
Option 2: Use the highest input as the group score
After Catalyst scores each input, find the highest score of all the inputs in the group.
CSM Sentiment (group score) = POCs Engaged (highest) = 9.8
Option 3: Use the lowest input as the group score
After Catalyst scores each input, find the lowest score of all the inputs in the group.
CSM Sentiment (group score) = Will they renew tomorrow (lowest) = 7